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Terms & Conditions

Last updated: October 1, 2026

These terms cover Fennli (https://fennli.ai): the Fennli iOS app, the Fennli web app, and this website (together, the “Service”). Please read them before using the Service.

By using the Service, you agree to these Terms and Conditions. If you don’t agree with any part of them, don’t use the Service. They apply to everyone who visits or uses the Service.

If you got the iOS app from Apple’s App Store, these terms are also your license agreement for the app. See “App Store terms” below.

What Fennli is

Fennli is an AI cooking assistant, available as an iOS app and a web app. You bring a recipe or a cooking question, and Fennli helps you understand techniques, adapt recipes, keep track of your pantry, write shopping lists, set reminders and get better at cooking through conversation.

Fennli’s answers are written by OpenAI’s models. If OpenAI is unavailable, the request goes to Microsoft’s Azure OpenAI Service instead. Chat only works while AI data sharing is on for your account. Our Privacy Policy explains what Fennli sends to these services and how to switch sharing off.

AI-generated content and food safety

The Service provides informational cooking guidance only. Fennli is not a substitute for professional dietary, nutritional, medical, or food safety advice.

You acknowledge and agree that:

  • Fennli’s suggestions, including but not limited to ingredient substitutions, cooking techniques, temperatures, times, and dietary recommendations, are generated by artificial intelligence and may contain errors or inaccuracies.
  • If you have food allergies, intolerances, or medical dietary conditions, you are solely responsible for independently verifying all suggestions before acting on them.
  • Fennli does not guarantee the accuracy, completeness, safety, or nutritional value of any cooking advice, recipe adaptation, or meal suggestion it provides.
  • You assume full responsibility for any food preparation decisions you make based on information provided by the Service.
  • Fennli is not a licensed dietitian, nutritionist, or food safety professional. Its suggestions should not be treated as professional advice.

While Fennli strives to respect dietary preferences and restrictions you communicate to it, AI-generated responses may occasionally produce suggestions that conflict with your stated needs. Always verify that ingredients and preparations are safe for you and anyone you are cooking for.

Your account

You must be 18 or older to use the Service. By using it, you confirm that you are.

To use Fennli you need an account. You can create one in the iOS app or the web app, with an email address and password or by signing in with Apple or Google. You are responsible for keeping your sign-in details secure and for everything that happens under your account.

We may suspend or terminate an account that breaks these terms. We will make reasonable efforts to tell you before or promptly after we do, unless the violation puts other users or the Service at immediate risk. When an account is terminated, your right to use the Service ends. See “Ending your account” below for what happens to your data.

Plans and billing

Free trial

When you sign up, you get a free trial: a small usage allowance to try Fennli with. The trial ends 14 days after you sign up, whether or not you have used the allowance up. After that, you need a paid plan to keep chatting with Fennli.

Subscriptions and top-ups

Fennli offers paid subscription plans, each with a monthly usage allowance. If you are on a paid plan, you can also buy a top-up: a one-time purchase that adds usage. A top-up doesn’t renew, and it doesn’t expire at the end of a billing period. It is deleted with your account.

Current prices are shown before you buy. Prices may change with reasonable notice.

Subscriptions renew automatically at the end of each billing period until you cancel. When you cancel:

  • You keep your plan until the end of the current billing period.
  • Your recipes, pantry, notes and conversations stay in your account.

How you pay, cancel and get a refund depends on where you bought.

If you bought in the iOS app

Apple processes purchases made in the iOS app and bills them to your Apple account. To cancel a subscription, use the subscription settings of your Apple account. We can’t cancel it for you. Apple handles refunds under its own policy, so ask Apple for one.

An App Store subscription is tied to the Apple account that bought it and to one Fennli account. It can’t be moved to another Fennli account.

If you already subscribe on the web and then buy a plan in the iOS app, billing moves to Apple, your web subscription ends and your billing month restarts.

If you bought on the web

Payments on the web are processed by Armitage Labs OÜ (“Creem”), which acts as our Merchant of Record. Your billing relationship for a web purchase is with Creem. Creem handles payment, invoicing, tax collection and refunds, and uses Stripe as its payment processor for card transactions. By purchasing on the web, you also agree to Creem’s Buyer Terms of Service and Privacy Policy.

To cancel a web subscription, use your account settings in the web app.

Creem handles refund requests under its refund policy and applicable consumer protection laws. If you believe you are entitled to a refund, write to [email protected] and we will work with Creem to resolve it.

Your content and intellectual property

Your content

You retain ownership of all content you provide to the Service, including recipes you save, notes you add, pantry items you track, and messages you send. By using the Service, you grant Fennli a limited, non-exclusive, worldwide license to use, process, store, and display your content solely for the purpose of providing the Service to you. We do not use the content of your messages or saved data to train AI models. We may use aggregated, anonymized usage data (such as which features are used and how often) to improve the Service.

Recipes from third-party sources

Recipes you import or save from external sources (websites, cookbooks, videos, etc.) remain the intellectual property of their original creators. Fennli stores these recipes in your personal collection for your private use. You are responsible for ensuring your use of third-party recipes complies with any applicable terms or copyright restrictions.

Fennli’s intellectual property

The Service, including its design, underlying technology, branding, and any original content, is the intellectual property of Fennli. You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying technology without our prior written consent.

Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any laws or regulations.
  • Engage in fraudulent, deceptive, or harmful activities.
  • Attempt to gain unauthorized access to our systems or other users’ accounts.
  • Distribute malware, spam, or harmful content through the Service.
  • Misuse the Service in any manner that disrupts other users’ experiences.
  • Use the Service to impersonate others or engage in misleading activities.
  • Attempt to reverse-engineer, extract, or replicate the Service’s AI models, prompts, or underlying logic.
  • Use automated tools to access the Service in a manner that exceeds reasonable use or circumvents usage limits.

Ending your account

If you delete your account. You can delete it in the iOS app or the web app. Your data is deleted as described in our Privacy Policy, so there is nothing left to export afterwards. If you want a copy of your data, ask for it at [email protected] before you delete. Deleting your account cancels a web subscription. It doesn’t cancel an App Store subscription, which only you can cancel, in your Apple account’s subscription settings.

If we terminate your account. We keep your data for 30 days after the termination so you can ask for an export at [email protected], then delete it. Termination doesn’t cancel an App Store subscription. Cancel it in your Apple account’s subscription settings.

The Service may contain links to third-party websites or services that are not owned or controlled by Fennli.

Fennli has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Fennli shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Limitation of liability

To the fullest extent permitted by law, Fennli and its owner, affiliates, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the Service.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Service.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party.
  • Any errors, inaccuracies, or omissions in AI-generated content, including but not limited to cooking advice, ingredient substitutions, nutritional information, or food safety guidance.
  • Any adverse outcomes resulting from food preparation based on information provided by the Service.

Fennli provides tools and information to assist users in cooking. We make no guarantees or representations regarding the accuracy of AI-generated responses, individual cooking outcomes, or dietary suitability. Cooking results depend on many factors beyond our control, including ingredient quality, equipment, technique, and individual dietary needs.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by applicable law. In no event shall our total liability to you for all claims exceed the amount you have paid for the Service in the twelve (12) months preceding the claim.

Force majeure

Fennli shall not be liable for any failure or delay in performing its obligations if such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic or public health emergencies, war or civil unrest, government actions or regulations, network or telecommunications failures, power outages or infrastructure disruptions, or third-party service outages.

In such events, Fennli will make reasonable efforts to notify users and resume services as soon as practicable.

“As is” and “as available” disclaimer

The Service is provided to you “As Is” and “As Available” and with all faults and defects without warranty of any kind. Without limitation to the foregoing, Fennli provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free, or that any errors or defects can or will be corrected.

Indemnification

You agree to indemnify, defend, and hold harmless Fennli, its owner, affiliates, licensors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from:

  • Your use of and access to the Service.
  • Your violation of any term of these Terms and Conditions.
  • Your violation of any third-party rights, including intellectual property rights.
  • Any harm arising from food you prepare based on information provided by the Service.

App Store terms

This section applies if you got the Fennli iOS app from Apple’s App Store.

  • Who the agreement is with. These terms are between you and Fennli, not Apple. Fennli, not Apple, is solely responsible for the app and its content.
  • Your license. We grant you a non-transferable license to use the app on Apple devices you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions permit. Other accounts related to yours through Family Sharing or volume purchasing may also access and use the app.
  • Maintenance and support. Fennli is solely responsible for maintaining and supporting the app. Apple has no obligation to provide any maintenance or support for it.
  • Warranty. Fennli is solely responsible for any warranty that applies to the app, to the extent these terms don’t effectively disclaim it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses that come from a failure to conform to a warranty are Fennli’s responsibility, subject to these terms.
  • Product claims. Fennli, not Apple, is responsible for addressing any claims by you or a third party about the app or your possession and use of it. This includes product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
  • Intellectual property claims. If a third party claims that the app, or your possession and use of it, infringes its intellectual property rights, Fennli, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
  • Legal compliance. You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Third-party terms. You must comply with any third-party terms that apply when you use the app, such as your wireless data agreement.
  • Apple as a third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms. When you accept them, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.
  • Questions and complaints. Send any questions, complaints or claims about the app to [email protected].

Dispute resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting us at [email protected].

Any disputes that cannot be resolved informally within thirty (30) days may be brought before a court of competent jurisdiction. Low-value consumer disputes may be brought in small claims court or the equivalent court of limited jurisdiction available in the consumer’s country of residence.

Nothing in these Terms limits any non-waivable consumer rights you may have under the laws of your country of residence, including, for European Union residents, the right to bring proceedings in the courts of the EU member state in which you reside, as provided by applicable EU consumer protection law.

Changes to these Terms and Conditions

Fennli reserves the right to modify these Terms and Conditions at any time. We will notify you of material changes by email or through the Service. Continued use of the Service after the effective date constitutes acceptance of the updated terms. If you do not agree to the new terms, please stop using the Service.

Contact us

If you have any questions about these Terms and Conditions, you can contact us at [email protected].