Terms & Conditions

Last updated: April 2, 2026

Please read these terms and conditions carefully before using Fennli.

By using Fennli, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Acknowledgment

Your access to and use of Fennli (https://fennli.ai, the Fennli Telegram bot, and any associated web dashboard — collectively, the “Service”) is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not use the Service.

Description of the Service

Fennli is an AI-powered cooking assistant delivered primarily through a Telegram bot and a companion web dashboard. The Service helps users understand cooking techniques, adapt recipes, manage a pantry, create shopping lists, and improve their cooking skills through conversation.

Fennli uses third-party artificial intelligence services to generate its responses. For more information about how your data is processed by these services, please review our Privacy Policy.

AI-Generated Content and Food Safety

The Service provides informational cooking guidance only. Fennli is not a substitute for professional dietary, nutritional, medical, or food safety advice.

You acknowledge and agree that:

  • Fennli’s suggestions, including but not limited to ingredient substitutions, cooking techniques, temperatures, times, and dietary recommendations, are generated by artificial intelligence and may contain errors or inaccuracies.
  • If you have food allergies, intolerances, or medical dietary conditions, you are solely responsible for independently verifying all suggestions before acting on them.
  • Fennli does not guarantee the accuracy, completeness, safety, or nutritional value of any cooking advice, recipe adaptation, or meal suggestion it provides.
  • You assume full responsibility for any food preparation decisions you make based on information provided by the Service.
  • Fennli is not a licensed dietitian, nutritionist, or food safety professional. Its suggestions should not be treated as professional advice.

While Fennli strives to respect dietary preferences and restrictions you communicate to it, AI-generated responses may occasionally produce suggestions that conflict with your stated needs. Always verify that ingredients and preparations are safe for you and anyone you are cooking for.

Third-Party Platform Usage

Fennli operates primarily through Telegram, a third-party messaging platform. By using the Fennli Telegram bot, you acknowledge and agree that:

  • Fennli is not affiliated with, endorsed by, or sponsored by Telegram.
  • Your use of Telegram is subject to Telegram’s own Terms of Service and Privacy Policy, which you should review separately.
  • Fennli is not responsible for Telegram’s availability, performance, data handling practices, or any changes Telegram may make to its platform or APIs.
  • If Telegram becomes unavailable or discontinues features that Fennli depends on, the Service may be interrupted or modified without prior notice.

These terms also apply to any future messaging platforms through which Fennli may become available, including but not limited to WhatsApp.

User Registration and Accounts

You represent that you are over the age of 18. Fennli does not permit those under 18 to use the Service.

To use the Service, you must create an account through the Fennli website. Your Telegram account will be linked to your Fennli account to enable the bot functionality. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

Fennli reserves the right to suspend or terminate accounts that violate these Terms and Conditions. We will make reasonable efforts to notify you before or promptly after any such action, unless the violation poses an immediate risk to other users or the Service. Upon termination, your right to use the Service will cease. See the “Account Termination and Data” section below for details about your data.

Subscriptions and Billing

Pricing and Plans

Fennli offers a free tier with limited usage and paid subscription plans. Current pricing is listed on the pricing page and may change with reasonable notice.

Merchant of Record

All payments for Fennli subscriptions are processed by Paddle.com Market Limited (“Paddle”), which acts as our Merchant of Record. When you purchase a subscription, your billing relationship is with Paddle. Paddle handles all payment processing, invoicing, tax collection, and refunds. By purchasing a subscription, you also agree to Paddle’s Terms of Use and Privacy Policy.

Auto-Renewal and Cancellation

Paid subscriptions renew automatically at the end of each billing cycle unless you cancel. You may cancel your subscription at any time through your account settings on the Fennli website. Upon cancellation:

  • You will retain access to your paid plan’s features until the end of the current billing period.
  • Your account will revert to the free tier after the billing period ends.
  • Your saved data (recipes, pantry, notes, conversation history) will be retained and accessible under the free tier.

Refunds

Refund requests are handled by Paddle in accordance with their refund policies and applicable consumer protection laws. If you believe you are entitled to a refund, please contact us at [email protected] and we will work with Paddle to resolve your request.

User Content and Intellectual Property

Your Content

You retain ownership of all content you provide to the Service, including recipes you save, notes you add, pantry items you track, and messages you send. By using the Service, you grant Fennli a limited, non-exclusive, worldwide license to use, process, store, and display your content solely for the purpose of providing and improving the Service.

Recipes from Third-Party Sources

Recipes you import or save from external sources (websites, cookbooks, videos, etc.) remain the intellectual property of their original creators. Fennli stores these recipes in your personal collection for your private use. You are responsible for ensuring your use of third-party recipes complies with any applicable terms or copyright restrictions.

Fennli’s Intellectual Property

The Service, including its design, underlying technology, branding, and any original content, is the intellectual property of Fennli. You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying technology without our prior written consent.

Acceptable Use Policy

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any laws or regulations.
  • Engage in fraudulent, deceptive, or harmful activities.
  • Attempt to gain unauthorized access to our systems or other users’ accounts.
  • Distribute malware, spam, or harmful content through the Service.
  • Misuse the Service in any manner that disrupts other users’ experiences.
  • Use the Service to impersonate others or engage in misleading activities.
  • Attempt to reverse-engineer, extract, or replicate the Service’s AI models, prompts, or underlying logic.
  • Use automated tools to access the Service in a manner that exceeds reasonable use or circumvents usage limits.

Account Termination and Data

If your account is terminated, whether by you or by us:

  • You may request an export of your personal data before or within 30 days after termination by contacting [email protected].
  • After 30 days, your data will be deleted in accordance with our Privacy Policy.

If you delete your own account through the Service, your data will be handled as described in our Privacy Policy.

The Service may contain links to third-party websites or services that are not owned or controlled by Fennli.

Fennli has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Fennli shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Limitation of Liability

To the fullest extent permitted by law, Fennli and its owner, affiliates, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the Service.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Service.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party.
  • Any errors, inaccuracies, or omissions in AI-generated content, including but not limited to cooking advice, ingredient substitutions, nutritional information, or food safety guidance.
  • Any adverse outcomes resulting from food preparation based on information provided by the Service.
  • Any actions taken by third-party platforms (including Telegram) that affect the availability or functionality of the Service.

Fennli provides tools and information to assist users in cooking. We make no guarantees or representations regarding the accuracy of AI-generated responses, individual cooking outcomes, or dietary suitability. Cooking results depend on many factors beyond our control, including ingredient quality, equipment, technique, and individual dietary needs.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by applicable law. In no event shall our total liability to you for all claims exceed the amount you have paid to Fennli in the twelve (12) months preceding the claim.

Force Majeure

Fennli shall not be liable for any failure or delay in performing its obligations if such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic or public health emergencies, war or civil unrest, government actions or regulations, network or telecommunications failures, power outages or infrastructure disruptions, or third-party platform outages (including Telegram).

In such events, Fennli will make reasonable efforts to notify users and resume services as soon as practicable.

”As Is” and “As Available” Disclaimer

The Service is provided to you “As Is” and “As Available” and with all faults and defects without warranty of any kind. Without limitation to the foregoing, Fennli provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free, or that any errors or defects can or will be corrected.

Indemnification

You agree to indemnify, defend, and hold harmless Fennli, its owner, affiliates, licensors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from:

  • Your use of and access to the Service.
  • Your violation of any term of these Terms and Conditions.
  • Your violation of any third-party rights, including intellectual property rights.
  • Any harm arising from food you prepare based on information provided by the Service.

Dispute Resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting us at [email protected].

Any disputes that cannot be resolved informally within thirty (30) days shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall be conducted online where possible and in English.

European Union residents: Nothing in this clause restricts your right to bring proceedings in the courts of the EU member state in which you reside, as provided by applicable EU consumer protection law.

The decision of the arbitrator shall be final and legally binding on both parties, subject to any rights that cannot be waived under applicable law.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Where mandatory local consumer protection laws apply (including EU consumer protection regulations), those laws shall take precedence to the extent required.

Changes to These Terms and Conditions

Fennli reserves the right to modify these Terms and Conditions at any time. We will notify you of material changes by email or through the Service at least fourteen (14) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us at [email protected].